If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, using any post or courier service at your discretion. Please note, that returns shipping must be covered by the customer.
Our returns adress: 119019, Moscow, Nikitskiy blvrd, 25. Receiver: «ООО Гранж».
Important notes on this service:
- For successful returns proceeding, please be unsure, that all goods providing in original resalable condition, all patches, packing elements should be safe.
- Please ensure you enclose a completed returns form. You could find it inside your package, or download here.
- Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
- We would proceed returns after receiving goods in our office.
- Payment returns proceeded within 10 days after receiving goods in our office, excluding delivery fee.
- GJO.E could decline returns of goods with any features of wearing, washing, not completed with original tags.
Returns policy of GJO.E online store is fully accord to Russian Federal Law N 2300-1 from 7/02/1992 “On the protection of the consumer rights” and Russian Government resolution №612 from 27 september 2007.
If you have any questions about our Returns policy, please contact our Customer service via phone +7 (495) 478-19-05 on business days 11 AM - 7 PM or e-mail email@example.com.